REVOLUTIONARY IT SUPPORT PLAN"
- Your PC hardware
be working within 2 hours.
- You may
have to buy a new PC ever again.
- IT Support that
mess up your budget.
- From as little as
R59-00 per month you as private PC owner or your Small Business can have
the expertise of a dedicated IT hardware support team on standby, ready to assist
you at any time, giving you the security that hardware downtime on any system
that is covered under our support plan will be minimised to no more than
2 hours* GUARANTEED!
- Our plan also includes
Telephonic support for assistance with non-hardware faults and
one hour free labour per month on general IT support.
In the event of failure our Service will repair/replace the following
hardware on your PC:
- Hard Drives, Power Supply & Fan
- Main board, CPU, RAM
- Modem (Internal/External)
- VGA-, Sound- & Network cards
- Optical Drives (CD or DVD Drives)
Stiffy-, Floppy- or Tape-Drives
- Monitor, Keyboard & Mouse
- Printers & Scanners
- Network switches/hubs
In addition our clients also receive:
24/7 Telephonic support on software and hardware related issues.
- - One hour Free
software support per month.
- Software and
Hardware purchases at our cost price*
- a Free
Pop3 E-mail address accessible from any location on the Globe.
- a Free Fax to E-mail fax number linked to any e-mail address (There is no
charge on incoming faxes).
If we are unable to repair your PC's
hardware fault at your premises within
from arrival we will provide a replacement computer while we
troubleshoot and fix your system at our specialist facility, keeping
your downtime to the minimum.
If, during our troubleshooting and testing process, we find your PC or
peripheral to be unstable and we are unable to fix this we will replace
the affected part(s)/device/computer for free. We will also replace any
component/s that shows signs of possible failure. Itís plainly more cost
effective to fix a system during the current call out rather than to be
called out again and again.
Our technicians are highly qualified with specialists in PC- and MAC
configurations running all Windows- or Linux Operating systems.
WHY USE OUR SERVICE?
Small Businesses are generally reliant on their computer systems to
produce an income. A hardware failure on any of these systems normally
results in the business suffering a serious financial loss due to the
time lost and the replacement cost incurred by fixing, replacing or
upgrading of the failed components. Our Support plan will remove the
uncertainty of the costs that may be incurred by minimising down time on
hardware failure to less than 2 hours and by fixing/replacing any
hardware on the failed system at no extra charge.
JUST THINK! - IT Support that wonít mess up
In instances where we are unable to obtain replacement parts for your
system we will replace the part in question, and all additional parts
that may be required as a result of the change, with parts that are
easily obtainable at that stage. This is a huge benefit for any PC owner
especially those clients that are using older PC systems that will
become outdated soon. You may have difficulty in obtaining parts for a
system that is merely 2-3 years old.
THINK AGAIN! - You never have to buy a new PC
available if you have been a client for longer than three